FAQ's
All You Need To Know
Have a question? Want to know a bit more about the rental process, our company, or the brands we carry? To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with their answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
How soon can I place an order for reservation?
We recommend our customers to place their orders 1 to 2 weeks in advance for reservations on large orders to verify availability for requested items and delivery/pickup time. To confirm a reservation we require your contact information, 50% of the rental total must be paid for in order to reserve your items as well as a signature on your rental contract.
Do you set up the equipment?
Unfortunately we only offer delivery and pickup services. Free set up are included only on canopy rentals.
Is there a cancellation fee?
Due to the fact that all of our equipment is by reservation only, and your requested items are removed from our available inventory list, making it unavailable for other clients. We are forced to charge a cancellation fee to compensate for the time the equipment is not available, as follows:
- Date of Service Cancellation - 100% of the total rental invoice (non-refundable)
- Less Than 48Hours Notice up to date of service - 50% of the total rental invoice (non-refundable)
- More Than 48Hours Notice - No Fee (except Special Order items)
- SPECIAL ORDER ITEMS (red carpets, drapes, linen, and canopies)
How soon can I pick up my equipment?
you may pick-up your items any time within our business hours one day prior to your event with no additional cost, and can return the items the day after your event. Pick ups are between the hours of
10:00am to 5:00pm Monday-Friday
9:00am to 2:00pm Saturday - Sunday
Do you load & unload our equipment upon pick-up?
All customers are responsible for loading & unloading your equipment. Please be sure to bring any additional help with you upon pick up and return.
All equipment must be returned between the hours of
10:00am to 5:00pm Monday - Friday
9:00am to 2:00pm Saturday - Sunday
to avoid any late fee charges.
How long is the rental period?
The rental rate is based on a 24 hour rental. Should you need the items longer please contact us and ask about our multi-day rates.
Do you deliver to parks?
Our hours of operations to deliver and pick up at parks are
10:00am to 5:00pm Monday- Friday
8:00am to 3:00pm Saturday - Sunday
What areas do you deliver to?
Long Beach, Lakewood, Signal Hill,Paramount, Compton, Bellflower, Cerritos, Downey,Carson, Gardena, South Gate, Norwalk, Los Alamitos, Cypress , Seal Beach, Torrance, East Wilmington, South LA , Lynwood, Artesia, Hawaiian Gardens
Do you offer bundle deals?
All items are rented separately
What payment methods do you accept?
We offer several payment options from either Cash, Visa or Mastercard ($5.00 transaction fee for both credit card & over-the-phone payments)
Unfortunately we do not accept checks.
Do you give credit back for unused equipment?
No refunds are given for items that were not used during your event.
What is the weight capacity on your chairs?
White, Beige & Vinly chairs: 230 pounds
Black padded chairs: 250 pounds
What is your policy for damaged products?
Customer agrees that in the event of loss or damaged to the rented equipment, the customer will reimburse M&M Party Rentals for full replacement cost and that the rental rate shall exist until the item is replaced or M&M Party Rentals is adequately and fully reimbursed.